Employment

Philadelphia Yearly Meeting (Quakers), Philadelphia, PA.
May 2004 - June 2005
Web Help Desk Consultant

• Assist Web Working Group, providing expertise on issues related to the development of extensive multi-contributor religious website PYM.org.
• Train and support staff with diverse needs and capabilities in maintenance of their program sites. Offer design advice and HTML troubleshooting.
• Maintain PYM's online calendar. Work with a software developer in close consultation with the Web Working Group to develop a new calendar system.
• Respond promptly to requests for content changes and editing from visitors and remote contributors, in consultation with appropriate staff. Maintain general content integrity through proofreading, editing when necessary and checking for content currency and link errors.
• Configure Apache webserver and develop PHP tools to improve speed and reliability of the site. Write shell scripts to aid in site maintenance.

Klatha.com, Philadelphia, PA.
January 2001 - October 2002
Lead Programmer

• Create web applications using Apache, Perl and MySQL for a community web hosting company, working with a small development team and a diverse client base, including artists and nonprofits.
• Develop template-based tools that allow clients to upload and edit content to their websites, using only a web browser.
• Customize templates for displaying client content.
• Create a support system for handling client emails in a timely and effective manner.
• Train staff and support clients with web content and template management applications.

Gvox, Philadelphia, PA.
Feburary 1998 - December 2000
Content Developer

• Develop applications in Macromedia Director and Shockwave for musical instruction series, distributed on CD-ROM and on the web.
• Compose original music for recorder and guitar instruction series.
• Write and edit documentation for Gvox products.

• Respond to up to 100 emails and phone calls per week from customers seeking technical support.
• Develop online FAQ and troubleshooting guide to help customers find solutions to common problems.
• Work with Quality Assurance to improve usability of software and update instruction manual.

Skills

General - Editing, writing and proofreading. Music transcription, composing and editing. Sound engineering and synthesis.

Applications - Office, Access, Dreamweaver, Photoshop, PageMaker, FrameMaker, Acrobat, Filemaker, Raiser's Edge.

UNIX tools - Apache web server administration, MySQL, CVS, ssh.

Programming Languages - C, C++, Perl, PHP, SQL, Supercollider. Experience with Linux open-source programming.

Education

Bachelor of Arts Degree in music composition - Haverford College, Haverford, PA